Terms and Conditions

Synergy Automotive Electronics – Terms & Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.

The following terms and conditions apply to all transactions on the www.synergytradeshop.com website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

General

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods

All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods.

Full detailed specifications are available from the manufacturer's brochures or their websites. The information contained in the material in this site is only for information purposes.

The material on this site does not constitute advice and you should not rely on any material on this site to make (or refrain from making) any decision or take (or refrain from taking) any action. For item compatibility our advice is always to check directly with the manufacturer in question before going ahead and placing your order.

List Prices

Wherever quoted, list prices have either been made accessible by suppliers, manufacturers, retailers or publications. These normally indicate the "typical" price charged on the high street but are provided only as a guide.

Accuracy of Product Information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of Synergy Automotive Electronics is that all information on the website should be as accurate and up to date as possible. However, Synergy Automotive Electronics cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Payment and Price

 No contract for the sale of any product will subsist between you and Synergy Automotive Electronics until Synergy Automotive Electronics despatches the product(s) ordered. We will confirm that the product(s) have been despatched by a confirmation email. This confirmation e-mail amounts to an acceptance by Synergy Automotive Electronics of your offer to buy goods from Synergy Automotive Electronics or a third party supplier that is engaged on your behalf by Synergy Automotive Electronics (whether or not you receive that e-mail).

Typographical Errors

 In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Payment Methods

We accept Paypal and all major credit and debit cards including Visa, Mastercard and Maestro. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

Privacy

When assessing your order and managing the credit card transaction, automated decision making systems may be used. By accepting these terms you agree that when making credit decisions we may make identity searches at credit reference agencies, including electoral register information. These searches will be recorded by the credit reference agencies who may disclose that information, and the fact that a credit search was made, to other companies for the purposes of assessing the risk of giving credit, to prevent fraud and to trace debtors. Full details may be found in our Privacy Policy.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges 

All prices on our website include VAT but are exclusive of delivery charges which will be added to the price of the products at our checkout. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application.

Delivery Times

Delivery of products (stock items) will normally be made within 5 working days from clearance of payment, dependant on delivery service chosen during checkout. We will endeavour to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Risk

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods over £50 value will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 working days from delivery.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 working days from delivery.

Incorrect Goods: It is your responsibility to notify us of any in-correct goods supplied within 7 working days from delivery.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 working days from the expected delivery date.

Product Guarantees: All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of mechanisms etc.), consumables (tapes, CD's, cables, batteries, etc.) and cosmetic damage is not covered.

Cancellation of Orders

Unwanted Goods: In accordance with the law, you have a 14 days 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. The cooling off period starts on the day after the day on which you received the goods.

You are responsible for the cost of returning the item to us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Providing that unwanted goods are received back by us in good condition, we will refund payment for the goods. These refunds will be made within 30 days of return of goods.

Should you wish to cancel your purchase within the  14 days 'cooling off' period, please e-mail us at info@synergy-automotive.com or write to us at:

Synergy Automotive Electronics, Unit 10 Glenmore Business Park, Vincients Road, Chippenham, Wiltshire, SN14 6BB

Please tell us your name and address, how your order was placed and any payment reference (ie Paypal) and the order number.

Should you cancel your purchase with this 14 days 'cooling off' period, we will refund your payment in full via the method of payment. There will be no charges for cancellation within this 14 days 'cooling off period'.

You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include with the return your name and address, and a copy of your purchase receipt.

Use of the Website

Any information found on the www.synergytradeshop.com web site is intended for guidance only. The web site and the products described in it are subject to change without notice.

Copyright in the web site, its design, layout, look, appearance and graphics remain our property. The contents of the web site may be downloaded printed or copied for personal use only.

The www.synergytradeshop.com web site contains links to other web sites. We accept no responsibility or liability for the content of web sites which are not under our strict control. It is not permitted to create a link to this web site without our prior written consent.

We do not guarantee that the www.synergytradeshop.com web site will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.